Amazon's 'Buy with Prime' service, designed to offer Prime benefits while shopping from third-party merchants, has unveiled exciting new features just in time for the 2023 holiday season. Prime members can now track their 'Buy with Prime' orders seamlessly through Amazon's website and mobile app, accompanied by 24/7 live chats for instant customer service.
To enhance the shopping experience, Amazon has expanded the drop-off locations for returns. Customers can conveniently return eligible 'Buy with Prime' orders at UPS Store locations, Whole Foods Market, Amazon Fresh, and Amazon Go stores, eliminating the need for a box or label.
In a move to instill confidence in shoppers, Amazon now displays reviews from its platform on "off-Amazon product pages" for participating brands offering 'Buy with Prime.' This transparency allows consumers to make informed decisions while shopping on third-party websites.
These upgraded features aim to captivate customers during the holiday season, as Amazon faces increased competition from emerging marketplaces like TikTok Shop and Shein. Since its official launch in April 2022, 'Buy with Prime' has not only provided Prime members with enhanced benefits but has also proven to expand a merchant's customer base, with three out of every four orders coming from new shoppers. Dive into the joy of seamless holiday shopping with Amazon's revamped 'Buy with Prime' experience!