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DoorDash Unveils AI-Powered Voice Ordering to Boost Restaurant Sales and Customer Experience

DoorDash announces an AI-driven voice ordering system aimed at capturing unmet customer demand by answering all incoming calls. The technology also offers curated meal recommendations.


DoorDash has announced the launch of a new AI-powered voice ordering technology that aims to significantly enhance restaurant sales and customer experience.

According to DoorDash’s 2023 Restaurant Online Ordering Trends Report, while 20% of customers prefer to order food via phone, almost half of these calls go unanswered, leading to missed revenue. The new voice system aims to close this gap by ensuring all customer calls are answered.

The technology combines AI and live agents to ensure immediate response to customer calls, thereby capturing untapped customer demand. During peak business hours, the AI system will take over calls, freeing restaurant staff to attend to in-store customers.

Customers using this service will enjoy a personalized voice ordering experience in multiple languages, zero missed calls, and minimal wait times. Returning customers can easily reorder their favorite meals, and live agents will be available for additional support when needed.

Restaurants that wish to offer delivery for phone orders can utilize DoorDash Drive, the company’s white-label solution for direct delivery, offering an end-to-end tracking experience for customers.

With this new AI-powered voice ordering system, DoorDash is not just answering the phone; it’s answering the restaurant industry’s need for more effective, technology-forward solutions that meet customer demands and drive revenue. This could be a game-changer in how restaurants interact with their customers, making it easier than ever for them to place and track their orders.