Ever wished your job on the field could get a bit smarter? Say hello to Microsoft’s Copilot AI! No longer just a savvy sidekick for desk workers, Copilot has soared into the Dynamics 365 service, becoming a game-changer for hardworking field technicians and many others in the heart of facilities, healthcare, and manufacturing sectors.
Wave goodbye to lengthy manual processes. With Copilot, sending service requests via Outlook feels like magic - automatically pulling up vital customer history data. By autumn, these AI-enhanced work orders will match jobs with the ideal person based on skills, availability, and even travel times. And if you're a manager? Get ready to be in-the-know with real-time project updates, helping you prioritize with ease.
But that's not all. Ever faced a tricky problem on the field and struggled to describe it to your team? Microsoft’s latest 3D spatial annotations for Teams mobile video calls let technicians highlight issues directly within the call – think of it as a virtual pointing finger!
Lili Cheng, a visionary leader at Microsoft, shared her insights, “Field workers have been juggling fragmented tools for too long. Our aim with Copilot? Streamline, simplify, and accelerate their tasks.”
Brace yourself for an era where work is smarter, faster, and more efficient. Copilot in Dynamics 365 is not just a concept; it’s here and rocking the world of field workers everywhere!