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Twitter Tests New DM Controls in Bid to Combat Message Spam

Twitter is testing new direct message (DM) restriction tools in an attempt to combat spam. This update might limit who can message users, with a focus on Twitter Blue subscribers.

In a bid to combat direct message (DM) spam, Twitter is progressing to the next testing phase of its new DM restriction tools. These tools are intended to give users greater control over who can send them messages in the app.

Twitter is currently developing a new DM options screen that will allow users to select who can message them. It's speculated that these controls will only be made available to Twitter Blue subscribers. This aligns with another aspect of the same experiment, which involves broader restrictions on who can send DMs to non-followers in the app.

Twitter is also considering a new restriction that would prevent non-paying users from messaging people they don't follow. This could impact customer service and outreach for those not paying for a verified account.

However, the term 'verified' is somewhat nebulous in this context. Twitter's current 'verified' designation simply means a user pays $8 per month, with no substantive verification or ID checking process included in the Twitter Blue onboarding process. Twitter contends that 'payment verification' is a valid form of ID confirmation, as only real individuals can pay the monthly fee. However, it doesn't verify anything per se; it merely confirms that an account transfers money to Twitter each month.

The principal objective of this update is to counter DM spam by making it costly for spammers to send out billions of DMs per day to random recipients. This capacity would be restricted to only paying users.

Moreover, if subscribers can choose who can message them, this could further curb spam. However, this would also significantly alter Twitter's messaging process. With more interactions shifting to DMs as users move away from public posting, the impact could be larger than anticipated and might push these types of interactions to other apps, rather than enhancing Twitter's messaging options.

While this change could reduce spam, it might also cause a significant decline in legitimate messaging volume. This is another aspect Twitter will need to monitor.

At this stage, Twitter has not officially announced the project, and it is unclear how it will function. However, it seems that changes to your Twitter DM options may be on the horizon soon.

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