Uber Eats is reportedly developing an AI chatbot designed to personalize user experiences by offering food recommendations and streamlining the ordering process.
Steve Moser, a developer, reportedly discovered this new feature embedded in the code of the Uber Eats app. While Uber has not officially confirmed this development, its CEO Dara Khosrowshahi recently hinted at it in an interview with Bloomberg Television.
The chatbot will query users about their budget and food preferences before helping them place an order, aiming to make the overall process faster and more personalized.
This development follows similar AI-based initiatives in the food delivery industry. DoorDash recently launched AI-powered voice technology to assist restaurants in managing phone orders, while Instacart introduced an AI search tool powered by OpenAI’s ChatGPT.
The surge of AI in everyday technology has been largely fueled by the advent of powerful language models like ChatGPT. These advancements offer consumers more personalized and efficient experiences. As more delivery apps integrate AI, users can expect smarter, faster services that adapt to their needs and preferences.
While the public launch date of Uber Eats' AI chatbot remains undisclosed, this feature could significantly change the dynamics of the food delivery app experience. Users who appreciate personalization and efficiency are likely to welcome this new addition to the Uber Eats platform.