Salesforce unveiled Slack GPT, an innovative solution that integrates AI features into the business messaging app. The three-pronged Slack GPT vision includes AI-powered features built natively into the app, a new AI-ready platform for developers, and the availability of Einstein GPT, a generative AI tool for customer relationship management (CRM).
The integrated AI features of Slack GPT enable users to access a workflow builder that does not require any coding skills. Users can create or update a canvas, Slack's tool designed for collaboration, and summon Einstein GPT to summarize Huddle calls and create canvases from those calls, all with a single click. Companies can integrate large language models of their choice into the new AI-ready Slack platform, including OpenAI's. In addition, Salesforce assures customers that Anthropic and OpenAI will not take data from their Slack apps to train their language models.
Salesforce has developed Slack GPT to boost users' productivity, with examples including auto-generating account channel summaries and creating customer recommendations for sales teams. Customer service agents can use AI-generated solutions and responses to quickly resolve issues, while developers can scan for channel activities and summarize root cause analysis when identifying solutions for issues in their software. Marketers can use Slack GPT to auto-generate image and copy for blogs, email campaigns, and social media posts.
Salesforce has also announced its plans to collaborate with Accenture to accelerate the deployment of generative AI for CRM. Together, they will provide businesses and organizations with the technology and help they need to adopt Einstein GPT and increase productivity while improving customer experiences.
Slack GPT is an exciting development that has the potential to revolutionize the way businesses communicate and collaborate. With integrated AI features, users can streamline workflows and improve productivity, while also benefiting from personalized insights and summaries. Salesforce and Accenture's collaboration further emphasizes the importance of AI in CRM and the potential for AI-powered tools to transform the way businesses operate.
